Refund policy

Returns- USA & Canada

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

USA & Canada to start a return, please provide your name, order number, ID (your email address used to register on Shopify) and the reason of the return to customerservice@eastpacific-trade.com

Please note: Customers are responsible for return shipping costs.

USA & Canada Returns should be sent to the following address:

Return Shipping Address:
JIC GLOBAL USA, Inc (EPT)

Attn: Returns

5600 Everglades St, Unit E Ventura California 93003

customerservice@eastpacific-trade.com

We will notify you once we’ve received and inspected your return and let you know if the return is approved or not. If approved, you’ll be automatically refunded by your original payment method within 10 business days.

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@eastpacific-trade.com – with name and order number.

 

📍 For inquiries related to purchases made in Korean retail stores or EPT.KR:
Please contact our Korea customer support team at help@eastpacific-trade.com. (This includes issues such as payment cancellations, defects, or store related questions.) 

Exchanges

We are unable to offer exchanges on orders. Please return your order to us for a refund and place a new order for the correct size/style. 

 

Damages and Other Issues

Please contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.